Terms of Service, Privacy Policy & SMS Communication Policy

By using the services of Beyond Cremations, you agree to the following terms, including how we collect, use, and communicate information.

1. Service Description

Beyond Cremations provides direct cremation services throughout Southern California.

Services include:

Transportation of the deceased
Coordination of arrangements
Filing and processing required documentation
Communication with families throughout the process

2. SMS Communication Policy

Program Description

Beyond Cremations uses SMS messaging to communicate directly with individuals who initiate contact regarding cremation services.

Messages are strictly one-to-one, service-related communications.

SMS Consent & Opt-In

By contacting Beyond Cremations via phone call or text message, you agree to receive SMS (text) messages from us.

Opt-in occurs when:

You call our business number
You send a text message to our business number
You provide your phone number and request communication
You provide verbal consent during communication

No automated marketing messages are sent.

Types of Messages

You may receive messages related to:

Service updates
Arrangement coordination
Document requests and notifications
Responses to inquiries

Message Frequency

Message frequency varies based on your interaction and service needs.

Message & Data Rates

Message and data rates may apply depending on your mobile carrier plan.

Opt-Out Instructions

You can opt out of receiving SMS messages at any time by replying:

STOP

After opting out, you will no longer receive SMS messages from Beyond Cremations.

Help Instructions

For assistance, reply:

HELP

or contact us directly at our business phone number.

Consent Not Required

Consent to receive SMS messages is not required to use our services. You may contact us via phone or email instead.

3. Privacy Policy

Information We Collect

We may collect:

Name
Phone number
Email address
Service-related information

This information is collected when you contact us or engage our services.

How We Use Information

We use your information solely to:

Provide and coordinate cremation services
Communicate with you regarding your service
Respond to inquiries
Complete required documentation

SMS Data Protection

Phone numbers and SMS consent data are used only for service-related communication.

SMS opt-in data and consent will not be shared, sold, or rented to third parties for marketing purposes.

Information Sharing

We may share information only when necessary to complete services, including:

Government or regulatory agencies
Permitting offices
Transportation or service providers

Data Security

We take reasonable measures to protect your personal information.

Your Rights

You may request to:

Access your information
Correct your information
Request deletion where applicable

4. General Terms

Use of Services

You agree to provide accurate information and comply with applicable laws.

Limitation of Liability

Beyond Cremations is not responsible for delays outside of our control, including government processing or third-party services.

Changes to This Policy

We may update this policy at any time. Updates will be posted on this page.

5. Contact Information

For questions regarding these terms or policies, please contact Beyond Cremations directly.

6. SMS Compliance Statement

Beyond Cremations sends SMS messages only to individuals who initiate contact and provide consent.

Messages are:

One-to-one
Service-related only
Not promotional or marketing

Users may opt out at any time by replying STOP or request assistance by replying HELP.